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Privacy Policy
May 2013

Privacy and information security are at the top of the list when it comes to the concerns of Canadians.

We collect your personal information so we can provide you with a high level of service and financial products. To do this, we need to fully understand your financial needs and your situation. Sometimes that means we need more than just your name and address.

Privacy Statement

As the Issuer of your Card, we may collect personal information from You, the Cardholder, from product and service arrangements You have made with or through us, from credit bureaus, other financial institutions and Program Partners or Program Managers, and from any references You have provided us. We may collect, use and disclose Your personal information only for the following purposes:
  • To provide You with financial services
  • To understand your financial and banking needs
  • To develop, manage and deliver products and services to You
  • To determine Your eligibility for different products and services
  • To ensure that You receive a high standard of service
  • To meet regulatory requirements
  • To manage and transfer the assets and liabilities of Citizens Bank or Vancity; and
  • To verify Your identity.

We may provide Your personal information to credit bureaus, other financial institutions and Program Managers, law enforcement, or partners but with Your explicit consent only to other parties. We may share Your personal information with our employees and business partners, but only as needed for the provision of products and services to You.

We may contact You directly (via mail, telephone calls or email) for anything that is related to the product you have with us. With your opt-in consent only, we may also use Your personal information to introduce unrelated products and services that may be of interest to You through contacting You directly (via mail, telephone calls or e-mail only), and share it, (subject to applicable law) for marketing purposes within our organization. You may choose to unsubscribe to this service at any time by following the "Unsubscribe" button on the respective communication piece.

For more information contact:
Attn: Director, Prepaid Visa
PO Box 8000, Stn Terminal
Vancouver, B.C.
V6B 4E2

For more information about Citizens Bank of Canada, visit

To find out more about Vancity visit


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