To report your Card as lost or stolen, review account activity, dispute a transaction, replace your Card, or all other customer service inquiries, please call: 1-866-315-7728.
For general correspondence:
Attn: Director, Prepaid Visa
PO Box 8000, Stn Terminal
When contacting us, please provide your name (ensure card is registered to your name), last 4 digits of your Card number, the Card ‘Good thru’ date, complete address, and preferred method of correspondence. Please help us help you by providing as much information as you can. A response will be provided within 30 business days of receiving your inquiry.
For comments on this site or for any general inquiries or general inquiries about the Citizens Bank/Vancity Visa Prepaid Card, please e-mail us by using the online form below.