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Call

To report your Card as lost or stolen, review account activity, dispute a transaction, replace your Card, or all other customer service inquiries, please call: 1-866-315-7728.

Write

For general correspondence:
Attn: Director, Prepaid Visa
PO Box 8000, Stn Terminal
Vancouver, B.C.
V6B 4E2

When contacting us, please provide your name (ensure card is registered to your name), last 4 digits of your Card number, the Card ‘Good thru’ date, complete address, and preferred method of correspondence. Please help us help you by providing as much information as you can. A response will be provided within 30 business days of receiving your inquiry.

E-mail

For comments on this site or for any general inquiries or general inquiries about the Citizens Bank/Vancity Visa Prepaid Card, please e-mail us by using the online form below.


 
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Due to new security enhancements to this site, you may be asked to update your user profile upon login.

First Time Registering?
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Click 'My Account' above, enter information and
'Login'. At the next screen, select 'Register Card' under 'Account Activities' and click 'Go'.
Register your card.